Shipping Policy
Order Processing
All orders are processed and dispatched within 48 hours of being placed (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order has shipped.
Orders placed on weekends or holidays will be processed the next business day.
Where We Ship
We ship worldwide. Wherever you are, we’ll get your order to you — delivery times and any customs charges vary by destination (see below).
Delivery Times
Estimated delivery is 5–10 business days from the date of dispatch. Delivery times are estimates and may vary depending on your country, local customs processing, and carrier delays beyond our control. Remote or harder-to-reach regions may take a little longer.
| Stage | Timeframe |
|---|---|
| Order processing & dispatch | Within 48 hours |
| Estimated delivery | 5–10 business international |
Shipping Costs
Shipping costs are calculated at checkout based on your destination and order. All applicable rates are shown before you complete your purchase.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. Please allow 1–3 business days for tracking to begin updating after dispatch. For international orders, tracking updates may be less frequent while the package is in transit between countries.
Customs, Duties & Import Taxes
International orders may be subject to import duties, taxes, or customs fees set by the destination country’s authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout. Customs policies vary widely from country to country — if you’re unsure, we recommend checking with your local customs office before ordering.
Delays
We dispatch and deliver as quickly as we can, but occasional delays happen due to customs clearance, high demand, weather, or carrier issues. We appreciate your patience and are glad to help if your order is running behind.
Lost or Missing Orders
if your order hasn’t arrived within 12 days of the estimated delivery window, please contact us at support@hovzy.com and we’ll track it down for you.
Contact Us
Questions about your order or our shipping? Reach us at Support@hovzy.com and we’ll respond within 24 business hours.